Terms of Service
Please read these terms and conditions carefully before using our website and services
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Agreement Overview
These Terms of Service ("Terms") govern your use of the BrandFlowX Marketing Agency Ltd website located at our online platform and any related services operated by our company ("Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
These Terms apply to all visitors, users, and others who access or use the Service. Our company is registered in the United Kingdom under company registration number [Registration Number] with our registered office located at 85 Strand, Westminster, London WC2R 0DW, United Kingdom.
Quick Reference
- • Effective Date: December 1, 2024
- • Company: BrandFlowX Marketing Agency Ltd
- • Jurisdiction: England and Wales
- • Contact: [email protected]
- • Phone: +44 20 7123 4567
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Definitions & Key Terms
Service Terms
Refers to the BrandFlowX Marketing Agency website accessible via web browser, including all content, features, and functionalities provided by our company.
Refers to BrandFlowX Marketing Agency Ltd, our successors, affiliates, and assigns.
Refers to you, the person or entity accessing or using the Service, and all persons or entities on whose behalf you act.
Refers to text, graphics, images, music, software, audio, video, information, and other materials that are part of the Service.
Business Terms
Professional marketing, branding, digital strategy, web development, and related consulting services offered by our agency.
Any materials, information, content, or data provided by clients for use in marketing campaigns or service delivery.
All proprietary rights including but not limited to copyrights, trademarks, patents, trade secrets, and other intellectual property rights.
Non-public information disclosed by either party that is designated as confidential or that reasonably should be considered confidential.
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Acceptance & Use of Service
Eligibility Requirements
Age Requirements
You must be at least 18 years of age to use this Service. By using our Service, you represent and warrant that you are at least 18 years old and have the legal authority to enter into these Terms.
Legal Authority
You must have the legal authority to bind yourself or your organization to these Terms. If you are entering into these Terms on behalf of a corporation or other legal entity, you represent that you have such authority.
Permitted Uses
You may use our Service for the following purposes:
Information Gathering
Browse our website, read content, and gather information about our marketing services
Business Inquiries
Contact us for business purposes, request quotes, and discuss marketing needs
Service Engagement
Enter into agreements for our professional marketing services and consulting
⚠️ Prohibited Activities
Technical Prohibitions
- • Reverse engineering, decompiling, or disassembling the Service
- • Using automated systems to access the Service without permission
- • Introducing malware, viruses, or harmful code
- • Overwhelming our servers with excessive traffic or requests
Content & Legal Prohibitions
- • Using the Service for any illegal or unauthorized purpose
- • Transmitting illegal, harmful, or offensive content
- • Infringing on intellectual property rights
- • Engaging in fraudulent or deceptive practices
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Intellectual Property Rights
Our Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of BrandFlowX Marketing Agency Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.
Protected Materials Include:
- • Website design and layout
- • Marketing methodologies and frameworks
- • Brand elements and visual identity
- • Software applications and tools
- • Written content and documentation
- • Training materials and processes
- • Client presentation templates
- • Marketing campaign strategies
Limited License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to:
Browse Content
View and read publicly available content on our website
Access Features
Use publicly accessible features and functionalities
Share Links
Share links to our content with proper attribution
Restrictions on Use
Commercial Restrictions
- • No reproduction of content for commercial purposes
- • No distribution of our materials to third parties
- • No modification or derivative works creation
- • No removal of copyright or trademark notices
Digital Restrictions
- • No copying of code, design, or functionality
- • No scraping or automated data extraction
- • No creation of competing services using our materials
- • No reverse engineering of our systems
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Privacy & Data Protection
Privacy Policy Integration
Your privacy is important to us. These Terms should be read in conjunction with our Privacy Policy, which describes how we collect, use, and protect your information when you use our Service.
Data We Collect
- • Personal Information: Name, email address, phone number, and business details when you contact us
- • Usage Data: How you interact with our website, pages visited, and time spent
- •
- • Communication: Records of our correspondence and service requests
How We Use Your Data
- • Provide and maintain our marketing services
- • Respond to your inquiries and support requests
- • Improve our website and service offerings
- •
- • Comply with legal obligations
GDPR Compliance
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized processing
Legal Rights
You have rights including access, rectification, erasure, and data portability under GDPR and UK data protection laws
Contact Us
For privacy-related inquiries, contact our Data Protection Officer at [email protected]
Cookie Policy
Our website uses cookies to enhance your experience. For detailed information about our cookie usage, please refer to our separate Cookie Policy.
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Limitation of Liability & Disclaimers
Service Availability
No Guarantees
While we strive to provide reliable service, we do not guarantee that our website will be available at all times or free from interruptions.
- • Service may be temporarily unavailable due to maintenance
- • We reserve the right to modify or discontinue features
- • Third-party service disruptions may affect our availability
- • Force majeure events may prevent service provision
Maintenance Notice
We will make reasonable efforts to provide advance notice of scheduled maintenance that may affect service availability.
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM
Emergency Contact: +44 20 7123 4567
Liability Limitations
Maximum Liability
In no event shall BrandFlowX Marketing Agency Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.
Direct Damages Cap
Our total liability to you for all damages arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us for the Service in the 12 months preceding the claim, or £100, whichever is greater.
Business Use Exception
If you are using our Service for business purposes, these limitations and exclusions apply to the fullest extent permitted by law and you acknowledge that we have entered into these Terms in reliance upon these limitations and exclusions.
⚠️ Important Disclaimers
Service "As Is"
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind, whether express or implied.
- • No warranty of merchantability
- • No warranty of fitness for a particular purpose
- • No warranty of non-infringement
- • No warranty that defects will be corrected
Marketing Results
While we provide professional marketing services, we cannot guarantee specific business results or outcomes from our marketing campaigns.
- • Results depend on market conditions
- • Client implementation affects outcomes
- • Past results do not guarantee future performance
- • ROI varies by industry and campaign
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Modification & Termination
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Notification Methods
- • Email notification to registered users
- • Notice prominently displayed on our website
- • Updates to the "Last Updated" date at the top
What Constitutes Material Changes
- •
- • Modifications to liability limitations or disclaimers
- • Changes to data protection or privacy provisions
- •
- • Changes to governing law or dispute resolution
Termination Rights
Our Termination Rights
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Your Termination Rights
You may terminate your account and cease use of the Service at any time. For active service agreements, follow the termination procedures outlined in your contract.
Effect of Termination
Upon termination, your right to use the Service will cease immediately. All provisions that should survive termination shall survive.
Survival Provisions
Provisions That Survive
- • Intellectual property rights and licenses
- • Confidentiality obligations
- • Limitation of liability
- • Indemnification clauses
- • Governing law and jurisdiction
- • Payment obligations for services rendered
Data Handling After Termination
- • Personal data retention as per privacy policy
- • Legal obligation compliance
- • Client project data handling per agreements
- • Confidential information return or destruction
- • Access discontinuation procedures
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Governing Law & Dispute Resolution
Applicable Law
These Terms shall be interpreted and governed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Jurisdiction
Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Legal Venue
Dispute Resolution Process
Step-by-Step Resolution
Direct Communication
Contact us directly at [email protected] to resolve issues informally
Response time: 2-3 business days
Mediation
Engage a neutral mediator to facilitate resolution discussions
Independent third-party mediation
Legal Action
Court proceedings as last resort for unresolved disputes
English courts have final jurisdiction
Consumer Protection
UK Consumer Rights
If you are a consumer using our services for personal purposes, you have additional rights under UK consumer protection laws.
- • Right to receive services as described
- • Right to refund for unsatisfactory services
- • Protection from unfair contract terms
- • Access to Alternative Dispute Resolution (ADR)
ADR Scheme
We participate in approved Alternative Dispute Resolution schemes to help resolve disputes without going to court.
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General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and BrandFlowX Marketing Agency Ltd regarding the use of our Service and supersede all prior agreements and understandings.
Written Terms
All terms are documented in writing
Integrated Agreement
Privacy Policy and Cookie Policy included
Signed Contracts
Service agreements take precedence over these terms
Severability & Waiver
Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
Exception: Invalid provisions affecting core rights cannot be severed
Waiver
Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce such provision in the future.
Continued Enforcement: We retain the right to enforce all terms at any time
Assignment & Transfer
Our Rights
We may assign or transfer our rights and obligations under these Terms without notice, including in connection with mergers, acquisitions, or sales of assets.
- • Corporate restructuring
- • Business acquisitions
- • Asset sales
- • Franchise arrangements
Your Rights
You may not assign or transfer your rights or obligations under these Terms without our written consent.
- • Personal obligations remain with you
- • Business transfers require approval
- • Successor liability applies where legally permitted
- • Third-party benefit restrictions
Force Majeure
Exempted Events
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.
- • Natural disasters and acts of God
- • Government actions and regulatory changes
- • Labor disputes and strikes
- • Internet and infrastructure failures
- • Pandemic or public health emergencies
Mitigation Efforts
Despite force majeure events, we will make reasonable efforts to minimize impact and resume normal operations as quickly as possible.
- • Alternative service arrangements
- • Communication with affected parties
- • Recovery and continuity planning
- • Regular status updates
Questions About These Terms?
Our legal team is here to help clarify any aspects of our Terms of Service
Call Us
+44 20 7123 4567
Mon-Fri, 9:00-18:00 GMT
Visit Us
85 Strand, Westminster
London WC2R 0DW, UK